Business Insight: What? Questions that count in business

Glenda Eoyang, author of the book, “Adaptive Action: Leveraging Uncertainty in Your Organization,” says deceptively simple questions are critical in today’s business environment. Why are questions so critical? Sometimes change comes slowly and in a predictable way. In times like those, answers are really helpful. If something worked well before, you can be sure it will still work today, and you can count on it to work in future. You can’t have the same kind of certainty when change is fast an...

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