Business Insight: To effect change, listen, dont overpower

Rodger Dean Duncan, executive coach and author of “Change-friendly Leadership: How to Transform Good Intentions into Great Performance,” says employers can rent a worker’s back and hands, but they must earn the head and heart. What’s the key to navigating change successfully? As with most things in life, it’s about behaviors and relationships not titles or stature. The “Change-Friendly” framework is founded on what I call the Power of the Four Ts: Think-Friendly, Talk-Friendly, Trust-Frien...