Business Insight: To effect change, listen, dont overpower

Business Insight: To effect change, listen, don’t overpower

Published Sep 14, 2012 07:44AM MDT
Rodger Dean Duncan, executive coach and author of “Change-friendly Leadership: How to Transform Good Intentions into Great Performance,” says employers can rent a worker’s back and hands, but they must earn the head and heart. What’s the key to navigating change successfully? As with most things in life, it’s about behaviors and relationships not titles or stature. The “Change-Friendly” framework is founded on what I call the Power of the Four Ts: Think-Friendly, Talk-Friendly, Trust-Frien...
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